Use code FREESHIP48 for free shipping on orders of $75 or more! U.S. orders only. See policies for more info.



FAQs

Current Turnaround Times:
Tumblers: 4 Weeks from purchase date.
Bows: 1-3 business days.
Customization
For your tutu sets, can I change the tutu, shirt and/or bow in any way?

Yes! We'd love to create a birthday tutu set that is perfect for you! Please contact us prior to purchase for available options.

 

Can I have Swarovski Crystals placed on a cup or item?

Absolutely! We love to work with Swarovski Crystals! Please contact us for pricing and availability. We do not keep Swarovski Crystals in stock, so please allow extra time for shipping.

 

What fonts do you offer for your tumblers? Place the name/number of font you'd like in 'notes' box prior to checkout. :)

 

Turnaround Time

(The time from which your order was placed to when it will be shipped)

Can I have this item by xx/xx/xxxx date?

For current shop turnaround times, please check the top of this page, our home page, and any of our social media accounts. If a rush order is needed, please contact us prior to purchase for availability. 

 

I placed a rush order and would now like to cancel it. Can I do that?

Possibly. All rush orders have a very tight turnaround time. Depending upon agreed shipping time, and if it is within 24 hours of the order being placed, you may be able to cancel the order.

All cancellations are handled on a case-by-case basis. 
Please contact us if you have further questions on this matter.

 Tracking/Shipping/Returns/Damaged Package

My package was delayed/damaged, can I have a complete refund?

Unfortunately, no. Once the package leaves our hands and is delivered into the hands of the shipping company (USPS, UPS or FedEx), we are no longer responsible for it and have no control over delays and/or damage. Depending upon shipping chosen at checkout, an insurance claim may be submitted to attempt to get any monies returned. Pictures of damage or proof of delay, etc. will be needed to submit insurance claims. We do ask that you fully cooperate according to shipping companies policies on this matter.

We highly recommend purchasing Priority Mail or higher, to insure your package, when checking out.

We will do our best to fervently help correct any issues that may arise on a case-by-case basis. 

Please contact us if there are issues.

 

Why hasn't my tracking information updated?

Please allow 24 hours for tracking information to be updated. Sometimes the information takes a little longer to be updated.

 

Crystal/Bling Items

Why do you only offer Glass Rhinestones in your product listings?

Glass Rhinestones are our recommended and most popular stones. They will give you much more shine than Resin, which is a cheaper alternative.

We keep a great stock of these on hand, to be able to better serve our customers.

If you would like a cheaper alternative (Resin Rhinestones) or you want even more sparkle than Glass Rhinestones (Swarovski Crystals), please contact us for pricing and availability.